Winning Globally: Navigate Cultural Differences with Confidence

A keynote/training by Joy Chen for leaders and members of global teams

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"Winning Globally: Navigate Cultural Differences with Confidence" with Joy Chen

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Joy Chen delivers this engaging and dynamic keynote in a style that resonates with employees at every level. Whether presented as a keynote, an interactive workshop, or a comprehensive training program led by her expert team at the Multicultural Leadership Institute, Joy equips individuals to unlock their unique strengths and achieve success in a global workplace. Programs are available in-person or online.

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Keynote Description:

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As AI reshapes every industry, meaningful human interaction becomes ever more essential, as the key to unifying teams, sparking innovation, and achieving market success. In today’s global workplace, true impact relies on the ability to connect effectively with colleagues, clients, and partners across diverse backgrounds. This isn’t about changing who you are—it’s about embracing your authentic self, leveraging your strengths, and bridging cultural gaps to create lasting value.
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Joy Chen’s journey is proof of what’s possible. Born to immigrant parents, she began as a shy child navigating two cultures. Over time, she cultivated an exceptional ability to connect across differences, leading to her appointment as Deputy Mayor of Los Angeles and later as an executive recruiter for Fortune 500 CEOs across three continents. Now, as CEO of the Multicultural Leadership Institute, Joy delivers leading-edge training that's been profiled in the Wall Street Journal, Harvard Business Review, CNN, and Vogue China.
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In this keynote, Joy shares actionable insights and tools drawn from decades of leadership across three industries and three continents. She empowers audiences to harness their unique strengths and elevate their impact in the global marketplace.

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Keynote Highlights:

Decode Global Cultural Dynamics: Gain essential cultural knowledge to uncover the hidden forces shaping workplace interactions, impacting collaboration and success.
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Develop Cultural Agility: Learn practical ways to adapt your communication and behaviors across cultures while staying true to your core self.
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‍Connect Through Warmth and Trust: Gain tools to bridge cultural differences and build trust with diverse teams and clients.

This keynote provides a unique opportunity to learn from one of the world’s top experts in bridging cultures to maximize impact. Through Joy’s expertise and personal stories, participants leave inspired and equipped to connect, collaborate, and drive real results.

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Case Study

At the annual leadership summit of a leading global technology firm, executives participated in a half-day keynote training session led by Joy Chen. The session focused on enhancing leaders’ cultural agility, equipping them to navigate the rapidly changing demands of global markets with greater effectiveness.

One executive noted that in decades of attending leadership training, he'd never attended one that so broadened his perspectives or that was so practical in enabling him to immediately improve his leadership abilities

Following the keynote address that Joy Chen gave for a multicultural audience at a global financial institution, company leaders in the audience were so inspired by Joy’s keynote that they later sought Joy’s permission and then disseminated a video of Joy’s keynote to all 200,000+ employees of the company globally as training on how to leverage cultural differences for career and business success. This initiative resulted in increased awareness and leveraging of cultural dynamics among employees, leading to improved team engagement and innovation.

At a global asset management firm, Joy’s fireside chat with a firm leader inspired the audience to adopt a global mindset and highlighted strategies for bridging cultural gaps. Joy and the firm leader engaged in a fun, thought-provoking, and deeply insightful conversation on how to bridge cultures, and the rewards for personal and career growth.

The session inspired the audience to adopt a global mindset and highlighted practical strategies for bridging cultural gaps.

At a global technology company, Joy led a series of interactive workshops for multicultural leaders and the firm's top global leaders. In these workshops, participants activated the learnings from Joy's keynotes in diverse breakout groups.

Through these workshops, leaders gained a deeper understanding of one other. They learned to bridge cultural differences, saw one another as opportunities for growth, and created an atmosphere of mutual learning and trust across cultures.

The outcome was the creation of new bonds, and the development of cultural knowledge and skills to successfully bridge cultures.100% of survey respondents found the workshop series to be highly valuable to their work

At a global financial institution, Joy Chen’s keynote for Asian professionals resonated so strongly that company leaders later shared the video with over 200,000 employees worldwide as a key resource for navigating cultural differences.

The session sparked fresh conversations on how to leverage diverse perspectives to drive both individual growth and business innovation.

Meet your speaker

Joy Chen 陈愉

A trailblazer in global leadership and cross-cultural market engagement

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Joy Chen is CEO of the Multicultural Leadership Institute, and a former Deputy Mayor of Los Angeles and Fortune 500 CEO and Board recruiter. Her leadership training has empowered millions across Asia and the Americas, and been featured in The Wall Street Journal, Harvard Business Review, CNN and Vogue China.

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As Deputy Mayor of Los Angeles, Joy led economic and workforce development for a culturally diverse city whose workforce speaks 90+ languages. Her initiatives, aimed at equipping Angelenos with the necessary skills for global economic success, endure as policy benchmarks. Transitioning to the corporate sphere, Joy joined Heidrick & Struggles and over seven years recruited global leaders across North America, Europe, and Asia.

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The pivot to leadership development was serendipitously sparked by the success of Joy's leadership blog in China, launching her there as a keynote speaker, author, and training organization founder serving millions in Asia and the Americas.

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At the Multicultural Leadership Institute, Joy and her team deliver training that integrates global leadership expertise with insights from across the social sciences, enabling audiences to connect across cultures to achieve ambitious growth targets.

See Joy's full bio, backstory and media features

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Watch Joy in Action

Voices of Success

"Joy is captivating! She brings a unique blend of cutting-edge research, real-life stories and practical insights. I’d recommend her as a leadership speaker for any convention."

—Ngan Nguyen

Senior Vice President,
Citi

"This course made a huge difference in how I approach work. I’ve been sharing the techniques and lessons with coworkers who would find them useful."

—Hedi Cho

Supervisor,
Dominion Energy

"The program contains practical advice and tools we can use to succeed in corporate America. All are specific to the AAPI community and backed by research and data. It is really great!"

—Helen Ahn

Associate Director,
Merck

"The program provided me knowledge of roadblocks that I didn’t know existed, and that I can now overcome by being purposeful with my actions."

—Heather Hansen

Global Consultant,
Allstate

"Joy's program helps us to unlock the competencies we need to advance our careers, and to connect with other rising Asian leaders, so that we can uplift one another and others alongside us."

—Brian Pang

Development Director,
Electronic Arts

"I’ve done a ton of leadership training, seen many courses that rehash the same ideas, or are less actionable, or really long. Joy’s lessons are novel, and they cut to the chase, giving us only what we need to know. I’m super grateful for that."

—Lian Huang

Senior Counsel,
Genentech

"Before this course, I never really knew where to start unraveling my own invisible barriers to advancement. Through this course, I’ve found my roadmap. Now, I can confidently take back control and drive my career."

—Peter Yo

Vice President,
Robert Half

"Joy connects deeply with the hearts and minds of every audience member, inspiring and equipping us all to stronger leadership."

—Mia Newell

Director,
Pfizer

"Joy Chen is a strong and clear voice onstage. Her thought leadership is grounded in research and lived experience that makes for a compelling (and often, humorous!) listen. Her tailored content has propelled thousands of learners. The Multicultural Institute is a must-have resource for those committed to the development of leaders."

—Angela Cheng-Cimini

Chief Human Resources Officer,
Harvard Business Publishing