Inclusive Excellence: Turning Cultural Differences Into Drivers of Peak Performance

A keynote/training by Joy Chen for leadership teams

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"Inclusive Excellence: Turning Cultural Differences Into Drivers of Peak Performance" with Joy Chen

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Drive Performance by Embracing What Makes Your Team Unique

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Joy Chen offers this topic as a dynamic keynote or an engaging half-day workshop, backed by her skilled team at the Multicultural Leadership Institute. All programs available both in-person and online.

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Keynote Overview:

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Cultural differences can leave people feeling like outsiders—or, when embraced, create teams where everyone feels seen, valued, and driven to excel.

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Joy Chen, CEO of the Multicultural Leadership Institute, is uniquely positioned to help leaders master this challenge. As a former Deputy Mayor of Los Angeles and executive recruiter for Fortune 500 CEOs and Board members, Joy has worked across three continents to elevate organizational performance. Her expertise has been featured in The Wall Street Journal, Harvard Business Review, Financial Times, Vogue China, and more.

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What You'll Take Away:

For Leaders: Engage and Mobilize Every Employee: Leaders who recognize how culture shapes communication, decision-making, and leadership styles can create environments where all employees contribute their best.
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For Teams: Shift from "Culture Fit" to "Culture Add": Many teams focus on visible diversity while defaulting to dominant norms. True inclusion means building processes that value different ways of thinking, working, and leading.
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For Individuals: Excel Without Losing Your Uniqueness: Adapting to corporate culture can feel like a choice between fitting in and staying true to yourself. The real challenge is learning how to be both effective and authentic.

This keynote provides a unique opportunity to learn from one of the world’s foremost leadership experts. Ideal for leaders ready to accelerate business outcomes while enabling diverse talent to perform at their peak.

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Case Study

At the annual leadership summit of a leading global technology firm, executives participated in a half-day keynote training session led by Joy Chen. The session focused on enhancing leaders’ cultural agility, equipping them to navigate the rapidly changing demands of global markets with greater effectiveness.

One executive noted that in decades of attending leadership training, he'd never attended one that so broadened his perspectives or that was so practical in enabling him to immediately improve his leadership abilities

Following the keynote address that Joy Chen gave for a multicultural audience at a global financial institution, company leaders in the audience were so inspired by Joy’s keynote that they later sought Joy’s permission and then disseminated a video of Joy’s keynote to all 200,000+ employees of the company globally as training on how to leverage cultural differences for career and business success. This initiative resulted in increased awareness and leveraging of cultural dynamics among employees, leading to improved team engagement and innovation.

At a global asset management firm, Joy’s fireside chat with a firm leader inspired the audience to adopt a global mindset and highlighted strategies for bridging cultural gaps. Joy and the firm leader engaged in a fun, thought-provoking, and deeply insightful conversation on how to bridge cultures, and the rewards for personal and career growth.

The session inspired the audience to adopt a global mindset and highlighted practical strategies for bridging cultural gaps.

At a global technology company, Joy led a series of interactive workshops for multicultural leaders and the firm's top global leaders. In these workshops, participants activated the learnings from Joy's keynotes in diverse breakout groups.

Through these workshops, leaders gained a deeper understanding of one other. They learned to bridge cultural differences, saw one another as opportunities for growth, and created an atmosphere of mutual learning and trust across cultures.

The outcome was the creation of new bonds, and the development of cultural knowledge and skills to successfully bridge cultures.100% of survey respondents found the workshop series to be highly valuable to their work

At a global financial institution, Joy Chen’s keynote for Asian professionals resonated so strongly that company leaders later shared the video with over 200,000 employees worldwide as a key resource for navigating cultural differences.

The session sparked fresh conversations on how to leverage diverse perspectives to drive both individual growth and business innovation.

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Voices of Success

"Joy is captivating! She brings a unique blend of cutting-edge research, real-life stories and practical insights. I’d recommend her as a leadership speaker for any convention."

—Ngan Nguyen

Senior Vice President,
Citi

"This course made a huge difference in how I approach work. I’ve been sharing the techniques and lessons with coworkers who would find them useful."

—Hedi Cho

Supervisor,
Dominion Energy

"The program contains practical advice and tools we can use to succeed in corporate America. All are specific to the AAPI community and backed by research and data. It is really great!"

—Helen Ahn

Associate Director,
Merck

"The program provided me knowledge of roadblocks that I didn’t know existed, and that I can now overcome by being purposeful with my actions."

—Heather Hansen

Global Consultant,
Allstate

"Joy's program helps us to unlock the competencies we need to advance our careers, and to connect with other rising Asian leaders, so that we can uplift one another and others alongside us."

—Brian Pang

Development Director,
Electronic Arts

"I’ve done a ton of leadership training, seen many courses that rehash the same ideas, or are less actionable, or really long. Joy’s lessons are novel, and they cut to the chase, giving us only what we need to know. I’m super grateful for that."

—Lian Huang

Senior Counsel,
Genentech

"Before this course, I never really knew where to start unraveling my own invisible barriers to advancement. Through this course, I’ve found my roadmap. Now, I can confidently take back control and drive my career."

—Peter Yo

Vice President,
Robert Half

"Joy connects deeply with the hearts and minds of every audience member, inspiring and equipping us all to stronger leadership."

—Mia Newell

Director,
Pfizer

"Joy Chen is a strong and clear voice onstage. Her thought leadership is grounded in research and lived experience that makes for a compelling (and often, humorous!) listen. Her tailored content has propelled thousands of learners. The Multicultural Institute is a must-have resource for those committed to the development of leaders."

—Angela Cheng-Cimini

Chief Human Resources Officer,
Harvard Business Publishing